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Privacy Policy

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Privacy Policy

Multistar Builders LLP

Effective Date: June 19, 2025
Last Updated: June 19, 2025

1. Introduction

Multistar Builders LLP (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our website multistarbuilders.com and related services, particularly in relation to construction, real estate development, and property marketing services.

We recognize the importance of protecting the personal information you provide to websites owned and/or controlled by Multistar Builders LLP. This Privacy Policy explains the collection and use of information, including Personally Identifiable Information, entered on our website; what we do to secure the information; and other important matters. By using our website or services, you consent to our processing your information as set forth in this Privacy Policy and any amendments hereto.

As a real estate and construction company operating in Mumbai, Maharashtra, we are committed to ensuring that your privacy is protected and that we comply with all applicable data protection laws including the Information Technology Act, 2000 and other national and state laws which relate to the processing of personal data.

2. Definitions and Key Terms

For the purposes of this Privacy Policy, the following definitions apply:

“Data” shall mean personal information, including sensitive personal information and special category personal data about you, which we collect, receive or otherwise process in connection with your use of our website and/or services.

“Cookies” means a small file placed on your device by our website when you either visit or use certain features of our website. A cookie generally allows a website or mobile application to remember your actions or preference for a certain period of time.

“Data Protection Laws” shall mean any applicable law for the time being in force relating to the processing of Data.

“Service Providers” includes entities which provide services to us and to whom we may disclose your Data for a specific purpose pursuant to a written contract.

“User” or “you” shall mean the natural person who accesses our website or avails our services.

“Personal Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, physical address, phone number or email address.

3. Information We Collect

3.1 Personal Information Collected

We collect personal information when you make inquiries, create an account, request project information, or sign up for newsletters. The types of personal information we may collect include :

  • Contact Information: Name, residential or business address, email address, phone number

  • Demographic Information: Postal code, preferences, interests, and location data

  • Account Information: User names and passwords assigned to you as part of registering to use the site

  • Transaction Information: Payment information when you engage our services (securely processed by third-party payment service providers) 

  • Communication Data: Information from customer surveys, feedback, and other communications 

3.2 Non-Personal Information

We also collect Non-identifiable Information, which is tracking or browser information that may be automatically gathered. This includes:

  • Technical Data: IP address, browser type, device information, operating system

  • Usage Data: Pages visited, time spent on pages, click patterns, referral sources

  • Analytics Information: Website performance metrics and user interaction data

3.3 Information Collection Methods

We collect information through various sources:

  • Direct Collection: Information you provide directly through forms, inquiries, and communications

  • Automatic Collection: Information collected through cookies, web beacons, and similar technologies

  • Third-Party Sources: Information from our business partners and service providers where legally permitted

4. How We Use Your Information

4.1 Primary Uses

We use the collected information for the following purposes:

  • Service Delivery: To process and fulfill your inquiries, provide customer support, and deliver our construction and real estate services

  • Communication: To communicate with you about our projects, services, and promotions

  • Account Management: To create and manage your account, process registrations, and maintain customer relationships

  • Marketing: Your email address may be used for marketing purposes, and you can opt-out at any time by unsubscribing from our communications

  • Business Operations: For internal record keeping, research and analysis to improve our products and services

4.2 Legal and Compliance Uses

We may also use your information to:

  • Legal Compliance: Comply with applicable laws, regulations, and legal obligations including RERA requirements

  • Business Protection: Protect our rights, property, and safety, as well as that of our users and the public

  • Dispute Resolution: Resolve disputes and enforce our agreements and policies

4.3 Property Marketing and Development

Specifically for our real estate and construction services, we use information to:

  • Project Updates: Provide updates on property developments and construction progress

  • Investment Opportunities: Share information about new projects and investment opportunities

  • Site Visits: Coordinate property viewings and site visits

  • Customer Relationship Management: Maintain long-term relationships with clients and investors

5. IMPORTANT DISCLAIMER: Virtual Images and Renders

5.1 Nature of Visual Content

CRITICAL NOTICE: All images, renderings, computer-generated visuals, floor plans, and architectural depictions displayed on our website and marketing materials are virtual representations, artistic impressions, and conceptual illustrations created for illustrative and marketing purposes only.

5.2 Virtual Staging and Rendering Disclaimer

Virtual Staging Notice: Some images have been virtually staged or digitally enhanced to better showcase the potential of spaces and properties. These virtual elements including furniture, fixtures, landscaping, and decorative items are NOT included with the actual property and are added solely for aesthetic and visualization purposes.

Rendering Disclaimer: All architectural renderings, 3D visualizations, and computer-generated images are artistic impressions and should not be relied upon as exact representations of the final constructed property. The developer expressly reserves the right to make modifications, revisions, and changes it deems desirable in its sole and absolute discretion.

5.3 Accuracy and Representation Limitations

Important Disclaimers 1413:

  • Approximation Notice: Dimensions, square footage, floor plans, and specifications shown are approximate and may vary with actual construction

  • Material Variations: Actual materials, finishes, colors, and fixtures may differ from those depicted in renderings and may be subject to availability and vendor discretion

  • Environmental Factors: Surrounding views, landscaping, and neighborhood representations may not reflect actual conditions or may be digitally enhanced

  • Construction Changes: All improvements, designs, and construction are subject to obtaining appropriate federal, state, and local permits and approvals

5.4 Legal Protection and Liability

Liability Disclaimer: We are not responsible for any decisions made based on virtual representations. Users are strongly advised to:

  • Independent Verification: Conduct proper due diligence and obtain independent professional advice

  • Site Inspection: Visit the actual property site before making any purchasing decisions

  • Documentation Review: Rely only on official project documentation, approved plans, and legal agreements

  • Professional Consultation: Seek advice from qualified real estate professionals and legal counsel

5.5 Regulatory Compliance

In accordance with the Real Estate (Regulation and Development) Act, 2016 (RERA) and Rules thereunder:

  • RERA Compliance: All visual materials are being reviewed and updated to ensure compliance with RERA disclosure requirements

  • Project Registration: Only RERA-registered projects will be marketed with appropriate registration details

  • Transparency Commitment: We are committed to providing accurate and transparent information about all projects

6. Information Sharing and Disclosure

6.1 Third-Party Sharing

We may share your personal information with third parties in the following circumstances:

Service Providers: We share information with service providers who assist us in operating our website, conducting our business, or servicing you. These include:

  • Payment processors and financial service providers

  • Marketing and advertising partners

  • Technical support and website maintenance providers

  • Legal and professional service providers

Business Partners: At your direction, we may share your personal data with our business partners, including real estate professionals, architects, contractors, and financial institutions to facilitate the services you request.

Group Companies: We may share information within the Multistar Group entities for purposes consistent with this Privacy Policy, including Multistar Electronics LLC, Smart Euronet Electronics LLC, IRAZ Development, and Omarun Real Estate.

6.2 Legal Disclosure Requirements

We may disclose your information when required by law or to:

  • Legal Process: Comply with legal proceedings, court orders, or regulatory requirements

  • Government Authorities: Respond to requests from government agencies or regulatory bodies

  • Law Enforcement: Cooperate with law enforcement investigations when legally required

  • Rights Protection: Protect our rights, property, safety, or that of our users and the public

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

7. Data Security and Protection

7.1 Security Measures

We are committed to ensuring that your information is secure. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

Technical Safeguards:

  • Encryption: Our website uses secure socket layer (SSL) technology to encrypt data transmitted between your browser and our servers

  • Firewalls: We implement firewall protection and secure server environments

  • Access Controls: Restricted access to personal information on a need-to-know basis

  • Regular Updates: Continuous monitoring and updating of security systems and protocols

Physical Safeguards:

  • Secure Facilities: Physical security measures at our offices and data storage locations

  • Document Security: Secure handling and storage of physical documents containing personal information

  • Equipment Protection: Secure disposal and destruction of devices containing personal data

7.2 Data Retention

We retain personal information only for as long as necessary to achieve the purposes for which it was collected, unless longer retention is required by law. Our data retention practices include:

  • Service Period: Information is retained during the period you use our services

  • Legal Requirements: Extended retention when required by applicable laws or regulations

  • Business Records: Retention of certain information for legitimate business purposes and record-keeping requirements

8. Cookies and Tracking Technologies

8.1 Use of Cookies

We use cookies and similar technologies to enhance your browsing experience and gather information about how you use our website. Cookies help us:

  • Functionality: Remember your preferences and settings

  • Analytics: Analyze web traffic and understand user behavior patterns

  • Marketing: Display relevant advertisements and measure marketing effectiveness

  • Security: Maintain the security and integrity of our website

8.2 Cookie Management

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

  • View Cookies: See what cookies are stored on your device

  • Block Cookies: Prevent certain or all cookies from being stored

  • Delete Cookies: Remove existing cookies from your device

  • Cookie Notifications: Receive notifications when cookies are being set

Please note that disabling cookies may limit your ability to use certain features of our website.

8.3 Third-Party Tracking

We may use third-party services, such as analytics tools and advertising partners, to enhance our website and services. These third parties may collect information about your interactions with our site and other websites.

9. Your Privacy Rights and Choices

9.1 Access and Control Rights

You have several rights regarding your personal information:

Access Rights:

  • Information Access: Request access to the personal information we hold about you

  • Data Portability: Request a copy of your personal information in a structured format

  • Processing Details: Information about how we use and share your personal information

Control Rights:

  • Correction: Request correction of inaccurate or incomplete personal information

  • Deletion: Request deletion of your personal information subject to legal and business requirements

  • Opt-Out: Unsubscribe from marketing communications at any time

  • Processing Restriction: Request restriction of certain processing activities

9.2 Marketing Communications

You have full control over marketing communications:

  • Email Unsubscribe: Use the unsubscribe link in marketing emails

  • Preference Management: Update your communication preferences through your account settings

  • Direct Contact: Contact us directly to modify your marketing preferences

  • Opt-Out Mechanisms: Honor universal opt-out mechanisms and browser privacy settings

9.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your requests within the timeframes required by applicable law.

10. International Data Transfers

10.1 Cross-Border Transfers

As part of the Multistar Group with operations in Dubai, UAE, and other international locations, your personal information may be transferred to and processed in countries outside India. When we transfer information internationally, we ensure:

Adequate Protection:

  • Safeguards: Appropriate safeguards are in place to protect your personal information

  • Legal Compliance: Transfers comply with applicable data protection laws

  • Contractual Protection: Binding agreements with international service providers regarding data protection

10.2 International Service Providers

We work with international service providers and group companies that may process your information outside India. These transfers are made in accordance with applicable law and with appropriate safeguards in place.

11. Children’s Privacy

11.1 Age Restrictions

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 13 years of age in compliance with applicable laws.

11.2 Parental Rights

If we become aware that we have collected personal information from a child under the applicable age limit, we will take steps to delete such information. Parents or guardians who believe we may have collected information about their child can contact us directly for assistance.

12. Updates to This Privacy Policy

12.1 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

Notification Methods:

  • Website Updates: Updated policies will be posted on our website with a new effective date

  • Email Notification: Significant changes may be communicated via email to registered users

  • Account Notifications: Updates may be communicated through account notifications for registered users

12.2 Continued Use

Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Compliance and Legal Framework

13.1 Indian Legal Compliance

This Privacy Policy is designed to comply with Indian data protection laws, including:

  • Information Technology Act, 2000: Core data protection framework in India

  • Information Technology (Reasonable Security Practices) Rules, 2011: Security requirements for personal data

  • Real Estate (Regulation and Development) Act, 2016 (RERA): Specific requirements for real estate businesses

13.2 Industry Standards

We strive to meet industry best practices for data protection in the real estate and construction sectors. This includes:

Professional Standards:

  • Real Estate Best Practices: Following established industry guidelines for customer data protection

  • Construction Industry Standards: Adhering to sector-specific privacy and security requirements

  • International Standards: Aligning with global best practices where applicable

14. Contact Information and Data Protection Officer

14.1 Primary Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Multistar Builders LLP
Registered Office: 425 Fourth Floor, Laxmi Business Park, Laxmi Industrial Estate, New Link Road, Andheri West, Mumbai, Maharashtra, 400053
LLPIN: AAO-4427
GST Number: 27ABLFM0695H1ZW
Phone: +91 9819880808
Email: contact@multistarbuilders.com

14.2 Privacy Inquiries

For specific privacy-related inquiries, including requests to exercise your rights under this Privacy Policy, please use the following channels:

Privacy Contact:

  • Email: info@multistarbuilders.com

  • Subject Line: Include “Privacy Policy Inquiry” in your email subject line

  • Response Time: We will respond to your inquiries within 30 days of receipt

14.3 Complaint Resolution

If you have concerns about how we handle your personal information, please contact us first so we can address your concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.

15. Additional Legal Notices

15.1 Limitation of Liability

To the maximum extent permitted by law, Multistar Builders LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

15.2 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

15.3 Severability

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This Privacy Policy was last updated on June 19, 2025, and is effective immediately.

Multistar Builders LLP
Building Trust, Crafting Excellence

MULTISTAR BUILDERS